Test Job Alex

This position will be responsible for troubleshooting and resolving customer computer hardware, software and connectivity problems over the phone (in a call center environment).

• Handles questions and problems that usually focus on specific product segments, addressing both hardware and software issues.

• Responsible for effectively positioning and selling warranty products and technical solutions.

• Responsible for reporting/escalating issues and problems through appropriate channels.

• Excellent customer service skills required.

• Receives telephone calls which are basic and routine.

• Uses computerized system to gather and confirm information prompted by incoming calls. May answer inquiries, resolve problems, and promote products/services.

• Requires limited knowledge of the organization, products, and/or services.

• May respond to customer inquiries by referring them to published materials, secondary sources, or more senior staff.

• Requires ability to navigate a computerized data entry system or other relevant applications

This is in a call center environment and a flexible schedule to be able to work a variety of shifts is required.

Required Skills

• Must have solid technical knowledge and aptitude and some hands-on experience with computers including hardware, software, Internet, Operating Systems, networking and other computer related problems. Must have strong customer service skills and experience.

• Macintosh experience is a definite plus. Must have strong written and verbal communication skills.

Required Experience

• Call Center Experience as well as extensive technical support/help desk experience are desired and considered beneficial (but not required).

• May require working shifts outside of normal business hours.

• Technical degrees or certifications are a plus.

• 2+ years experience in a technical and customer service based environment