Program Manager

• Management and implementation of major customer accounts and programs.
• Maintain high customer satisfaction levels through heavy customer interaction and constant drive for timely and accurate program status and introduction.
• Increasing throughput and maximizing on-time delivery are the cornerstones of this position.
• Responsible for driving the operational execution of programs, changes and processes.
• Ensure the timely and accurate data entry of product information in the business systems to support the operational requirements.
• Work closely with customers to support the release process for multiple programs.
• Develop and manage customer specific programs for the smooth introduction of new services for the maximization of customer satisfaction
• Work proactively to anticipate and resolve project issues (internal and external) and escalate when appropriate
• Manage the initiation and development of new product lines through the development, implementation, maintenance and ownership of cross functional product implementation teams.
• Schedule regular meetings with the teams and customers to review the product introduction requests and to ensure complete and accurate product release information for new products.
• Cross functional interaction with customer service, engineering and manufacturing to achieve customer satisfaction
• Troubleshoot problems with processing orders related to product configuration errors within SAP and other operational systems.
• Conduct regular business reviews with customer
• Maintain/complete regular sales reports to management

Required Skills

• Excellent Presentation and Communication skills (verbal and written)
• High level of professionalism, dependability, energy and motivation.
• Also needs to be a team player that works well with others
• Actively work towards process improvement, quality improvement and operational cost reduction. Understand and improve operation constraints through process improvement and system development.
• Work with customers and operations team on production planning/forecasting.
• Sustaining product management including, but not limited to obsolescence and notification of part changes.
• Provide project management and decision support for numerous supply chain activities, including supply demand planning, new product introduction planning, forecasting, inventory management, procurement and logistics functions.
• Good communication skills at all levels; written, oral & presentation skills
• Ability to speak Mandarin Chinese a plus
• Conduct other duties as requested
• Ability to assess and resolve situational problems in a timely manner
• Ability to manage multiple issues at one time
• Excellent organizational skills and attention to detail and accuracy
• Travel as required Proficient with Word, Excel and PowerPoint. Experience with MRP systems
• Other duties upon request

Required Experience

• 5 years of related business experience, Bachelors Degree in a technical/business field required
• Masters degree in Business a plus but not required
• Operations and/or customer interface experience preferred.
• A good understanding of SAP or comparable operating system preferred
• Experience in contract manufacturing sales to OEM customers with a thorough knowledge of business practices, procedures and processes
• Experience working with other cultures preferred