Customer Service Director

The Director of Customer Care is responsible for daily monitoring against established standards and key performance indicators, addressing escalated issues and making recommendations and suggestions to improve center operations.

• Bachelor's degree or equivalent; and ten years job-related experience and/or training; with at least five in a managerial role.  
• An energetic, forward-thinking and creative individual with high ethical standards and an appropriate professional image.
• A well-organized and self-directed individual who is "politically savvy" and a team player.
• An excellent facilitator who is experienced in creating and maintaining a high performance Customer Care center, through high levels of employee engagement.